Terms & Conditions for buying goods online
Welcome to the Cruz Diamonds online service. By placing an order using this service you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order.
In these Terms & Conditions
"We" and "us" means Cruz Diamonds. Cruz Diamonds is a trading name of Cruz Diamonds.
"You" means the person placing an order.
"The contract is agreed" - by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.
"Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.
By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.
Ordering
Please see our placing an order online section for instructions on how to order.
By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.
Certain steps must be followed for a contract to be formed, as described below. After you have placed your order:
1. We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.
2. When we despatch your goods from the warehouse, we will send you a confirmation email. This means we formally accept the order, and are obliged to complete the contract.
We do not have to accept your order, and for example, we will not accept your order if:
* we do not have the goods in stock
* your payment is not authorised
* there is an error on our website regarding the price or other details of the goods
* you have cancelled it in accordance with the instructions below
We reserve the right to refuse any order.
Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please telephone us to cancel your order. You will need to give us your name and address details, as well as your order number.
If you cancel part of an order, the postage and packaging charge is recalculated on the price of the goods you keep. For example, if your order is for £75 worth of goods and you then cancel a £30 item, your order total will drop below £50, and you will no longer qualify for free Standard delivery.
Cooling off period
When you order from us online, you are entitled to a cooling off period after despatch, when you can return your goods without any penalty. Our cooling off period is 30 days, which includes any statutory cooling off period.
This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 30 days after the day following delivery of the goods.
Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items and pierced jewellery.
Returning goods
Please refer to our Returns & exchanges section for details of how and where to return goods.
If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us on 0121 288 2633 if you would like to return your order and we will send you pre-paid labels so that you can return them for free. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.
Our returns policy does not affect your statutory rights. For further information on your statutory rights, see www.consumerdirect.gov.uk.
* Calls are charged at local rate and may be recorded. Our lines are open 9am-6pm Monday to Friday and 9am-5pm on Saturday.
Product availability
Our website only shows goods available for purchase in the UK, including Northern Ireland. We are unfortunately unable to despatch goods to addresses outside the UK or in the Channel Islands.
Pricing and payment
While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, you will be notified as soon as possible.
The price you pay is the price of the goods shown at the time you place your order, even if the price of the goods has since changed.
Special Offers Terms & Conditions
Free gift offers valid while stocks last.
If you return an item, under our 30 day cooling off period, with which you received a free gift, you must return both the item you paid for and the free gift. Your legal rights remain unaffected.
Unwanted free gifts are not eligible for exchange or refund. Your legal rights remain unaffected.
Where an offer mentions that an item is reduced in price (for example, half price), the discount will be calculated at checkout before any postage or packaging charges are applied.
Delivery information
* Free Standard delivery applies only to orders between £50 and £150 (including VAT at the UK rate); free Next Day delivery applies only to orders of £150 or more (including VAT at the UK rate) placed on the Cruz Diamonds website.
* To qualify for free delivery, the total amount of the products purchased after any discount voucher is applied must be between £50 and £150 (Standard) or £150 (Next Day).
* Goods ordered must come to the applicable total before any packing charges are added.
* We reserve the right to change or discontinue free delivery at any time.
* We can deliver to anywhere in the UK, including Northern Ireland.
* If you cancel part of an order, the postage and packaging is recalculated according to the postage rates mentioned above. For example, if you order £75 worth of goods, then cancel a £30 item, your order total will drop below £50, and you will no longer qualify for free delivery.
When will you receive my order?
If you choose Next Day delivery: you will receive your order the next working day after despatch. If you order after 2pm on a Thursday, your order will be despatched on Friday and should be delivered on the next working day (Monday). If you order after 2pm on a Friday, your order will not be despatched until the following Monday and should be delivered on Tuesday.
Please note that you will need someone to sign and accept delivery of Next Day deliveries.
The procedures, set out here, to return goods do not affect your statutory rights. Further information on your statutory rights can be found at www.consumerdirect.gov.uk. If you do receive faulty goods, please follow one of the procedures outlined on our returning an item section.
Exclusions
Please note that certain goods cannot be returned unless we are at fault. These are personalised or engraved items and pierced jewellery.
Returning a gift
Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods.
Changes to Terms & Conditions for buying goods online
We reserve the right to change these Terms & Conditions for buying goods online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, you must not place any further orders.
These Terms & Conditions for buying goods online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable.
Company Information
Cruz Diamonds
Cruz Diamonds, 99 Vittoria Street, Hockley, Birmingham B1 3NU
Contact us
If you have any questions relating to this website, please contact us:
* Email: sales@cruzdiamonds.com
* Telephone: 0121 288 2633
* Write to: Customer Service Department, Cruz Diamonds, 99 Vittoria Street, Hockley, Birmingham B1 3NU
* Calls are charged at local rate and may be recorded. Our lines are open 9am-6pm Monday to Friday and 9am-5pm on Saturday.
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